Shipping & Returns

Shipping Policy

Processing Times

  • Orders placed Monday through Friday (excluding holidays) will be processed within 3-5 business days. 

  • Orders placed on Saturdays and Sundays will begin processing the following business day.

  • During Black Friday, Cyber Monday and major sales, order processing can be up to 15 business days and will be stated on the site.

  • All customers will receive a separate email with tracking information when the order has shipped. 

Domestic and Free Shipping 

  • Standard Domestic Orders are shipped via USPS or UPS and are shipped to addresses within the United States.

  • $10 Ground Shipping is shipped via 1st class mail and can take up to 7 business days

  • Free Shipping is shipped via 1st class mail and can take up to 7 business days

  • We will send the tracking number to the email address you provide in your order.

  • Please Allow 5-7 business days "After Processing" for delivery

If you have any questions regarding shipping policies or tracking your shipment, please email skintimatevogue@gmail.com

Return & Exchange Policy

Refunds:

All sales are Final! We will only replace orders that are inaccurate or defective.

If your order arrives damaged or your product seems to be defective please contact customer service at skintimatevogue@gmail.com

 

Damaged Products:

If your item arrives damaged, please send an email to skintimatevogue@gmail.com Please include your name, order/invoice number, and images of the damages.  

Lost/Stolen Package:

If you have not received your packaged or it is stolen, please contact USPS to file a lost/stolen package claim. Once the claim has been filed please update us with claim number and we will send out a replacement.

Products Not Working

 

The Skintimate Vogue team wants to be a part of your healthy skin journey. However, finding a skincare regimen that works for “Your” skin is a process. With this in mind, if one of our systems does not seem to be the right fit for your skin, we will assist you in finding an alternative solution at a complimentary discount rate. This option is only available to return customers who have previously purchased an essential, treatment or complete system and has used it consistently for 90 days.

  • Please note that it can take up to 90 days to see the visible positive effects of a new skin care regimen. In addition, you may experience a break out during the acclimation period within the first 30 days which is typical and normal. 

  • You must have given the products at least 90 days of consistent use before requesting a different solution. 

  • Customer must email us within 7 days after the 90 days of use for the product solution guarantee to be valid. 

 

Adverse Reactions:

If a reaction occurs, please contact your physician immediately. Once you have consulted a physician please contact us with your before and after picture at skintimatevogue@gmail.com.com

Limitation of Liability

SKINTIMATE VOGUE Skincare shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site, interpretation or misinterpretation of product benefits or the performance of the products, even if SKINTIMATE VOGUE. Skincare has been advised of the possibility of such damages.